Q. I get background shading when printing envelopes or labels on my HP LaserJet II/III, how can I prevent this ?
A. These printers use an electrostatic imaging process. Heavy weight papers require a greater charge to transfer the image. Try increasing your print density to 3 to minimize the shading.

Q. My printer moans when the paper comes out of the top tray, is this a serious problem ?
A. No, it just means that your paper delivery rollers are starting to wear. Have them replaced when you can no longer stand the noise.

Q. When printing, I get "Greek" instead of my normal printout, what happened ?
A. Check your printer cable, usually one side of the cable will have come out of the connector.

Q. My copies are coming out with background shading , even when on the lightest setting, what’s wrong ?
A. Your copier’s optics are dirty, dust on the mirrors or lens. Have your copier professionally cleaned.

Q. I’m getting spots on my copies, why ?
A. Your copy board glass is probably dirty, clean it with a streak-free glass cleaner.

Q. How can I tell if my printer or copier uses a toner cartridge system?
A. There are a few ways to tell. The first tip is that if the toner cartridge is expensive (over $50), it probably uses an all-in-one type cartridge. The second is to look at the cartridge itself. If you see a drum unit or a drum belt in the cartridge, it probably will also be an all-in-one cartridge. If the toner is added separately to the printer where you see a drum unit, it is probably a 2 or 3 cartridge system. You can also check our cartridge lookup area on our web site .

Q. Does recharging/remanufacturing my toner or drum cartridge really save me money?
A. In most cases it will save you a significant amount of money. Let's look at a popular toner cartridge we recharge: the HP LaserJet 4+ toner cartridge. This cartridge retails for about $155.00. You probably will not pay retail so we will use the price we sell the cartridge for - $102.00. If we recharge this cartridge, we only charge $44.95. This is a savings of $57.05! What this does is effectively cut your printing costs in half and your cost of ownership of the printer is significantly reduced. It is a win-win situation.

Q. What if I have a printing/copying system that has a separate drum unit and a toner unit? Can I still recycle and save money?
A. In most cases, the drum units can be rebuilt and you can save money here. For the toner cartridges in these machines, mostly you are paying for the toner and there isn't much money added for the case it is in. Most of these cartridges can be refilled or you can purchase generic toner kits and save money.

Q. Will using a recycled toner cartridge void my warranty on my printer or copier ?
A. This is a popular question. According to the Magnusson Moss Warranty Federal Trade Commission Improvement Act, Subparagraph C, Section 101, no manufacturer can legally require you to purchase supplies exclusively from them. If you purchase a remanufacturered cartridge or recharged your old one from a quality remanufacturer (like CBD Toner Recharge), it should perform exactly or the same or better than the original and it will not void the warranty.

Q. Will using a recycled cartridge damage my machine ?
A. A toner cartridge that has been properly remanufacturered will not cause any damage to your printer or copier. If you are using CBD Toner Recharge, you have an equal or greater chance that this will occur from a brand new cartridge since we test most of the cartridges before they go out. We are usually able to offer even better quality than the original manufacturer because of the technology that has evolved in our industry. Replacement parts and toner have been improved in quality and are made to last longer.

Q. Will my cartridge last as long as the original?
A. Your cartridge will usually last an average of 20% longer if you recharge your cartridges with us. Believe it or not, the original manufacturer doesn't fill their cartridges up to full capacity. We put in an average of 20% or more toner than the original manufacturer. You are not just saving money buy having your cartridges recharged but you are also saving money because they last longer.

Q. How many times can my cartridge be recharged?
A. That is a hard question to answer. It depends on the type of cartridge and how you use it. In theory, most can be remanufactured forever. Any worn parts (such as drums and wiper blades) can be replaced. Even the outside shells can be replaced for most cartridges. We have done some cartridges in excess of a dozen times and they work just like they were brand-new.

Q. How do I ship my cartridges to you to be recharged or purchased?
A. Please refer to our document on Shipping Guidelines.

Toner Tips

Vertical white streaks. Clean the charge corona wire in the cartridge using the cleaning tool provided with your printer/copier.

Splotchy random white areas. This is caused by damp paper. Replace your paper with a fresh supply from an unopened ream.

Random misfed paper. Clean the paper pickup roller with alcohol.

Feeding two sheets of paper at a time. Fan the paper before inserting in tray.